Terms & Conditions
MAIL ORDER TERMS AND CONDITIONS
1. The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
2. Our right to refuse your order
2.1 We reserve the right to refuse to accept your order for any reason including, without limitation and whether or not payment has been received by us, if:
2.1.1 We have insufficient stock to deliver the goods you have ordered;
2.1.2 We do not deliver to your area; or
2.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
2.2 If we do refuse your order we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
3.1 The prices payable for goods that you order are as set out in our website.
3.2 You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.
3.3 All orders are processed in GBP at the prices displayed at time of order. Conversions into other currencies are displayed for customer convenience only and are approximate. These prices may change slightly between the date of placing the order and the date of dispatch.
4. Right for you to cancel your contract
4.1 You may cancel your contract with us for the goods you order at any time up to the end of the fourteenth working day from the day after the date you ordered the goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
4.2 To cancel your contract you must notify us in writing.
4.3 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
4.4 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order.
4.5 If you cancel the contract but do not return the goods to us in the condition they were in when delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
5. Delivery of goods to you
5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. We will strive to process within 24 hours Monday to Friday and deliver within 30 days except for custom orders and show pieces.
5.2 Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.
5.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
6. Conformity of Goods
Harlette Luxury Lingerie takes every care to ensure that descriptions and specifications of its products within the website are correct. Whilst colour representation is a close representation we cannot accept responsibility for colour variation caused by computers and/or browsers.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Harlette Ltd, Level 17, Dashwood House, 69 Old Broad Street, London EC2M 1NA, United Kingdom. All notices from us to you will be displayed on our website from to time.
7. Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
8. Governing Law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
9. Entire agreement
9.1 Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us; and,
9.2 Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
9.3 Use of promotional codes- From time to time we send promotional discount codes to reward our best customers, and to entice new customers to try out Harlette Luxury Lingerie.
Each voucher code will have its own specific terms, for example when it is valid from and until, and what discount or offer it provides you. However, general terms for the use of voucher codes are:
- They are not valid in conjunction with any other offer, discount, promotion or on sale items
- They cannot be used to purchase gift cards or gift vouchers
- They are only available for your sole use and shouldn’t be passed on to third parties (unless we tell you it’s ok!)
In the instance that you find a code is not working on the website don’t worry – it’s probably just a technical glitch (which does happen sometimes). Please call our Customer Services team on +44 20 7256 4078, or email: firstname.lastname@example.org as our friendly advisors will be able to help you.
9.4 Returns Policy for information regarding our returns policy please go to our Returns Policy section.
9.5 Payment & Taxes For information regarding payment and taxes please go to our Delivery & Payment Information section.
1. Content Rights
The copyright and all other rights in the material on this website are owned by us or are included with the permission of the owner of the rights. As a visitor to this website, you may download a single copy of the material for your own private viewing purposes only. No copying or distribution for any commercial or business use is permitted without our prior written consent.
2. Information and Availability
We take care to ensure that the information on this website is accurate and complete. However, due to the inherent nature of the internet, errors, interruptions and delays may occur in the service at any time. Accordingly, this website is provided “As Is”, without any warranties of any find as we do not accept liability arising from any inaccuracy or omission in the information or interruption in availability.
3. Links with Other Sites
On this website you may be offered automatic links to other websites. Whilst we hope you will be interested in those websites, you acknowledge that their owners may be independent from us and we do not endorse or accept responsibility for their content.
You may not include a link to our website or display the contents of our website surrounded or framed or otherwise surrounded by material not originating from us without our consent.
4. Harlette Luxury Lingerie Pop Up Stores
From time to time Harlette Luxury Lingerie will have pop up stores and all transactions carried out from the Harlette Luxury Lingerie Pop up Stores are governed by our standard terms and conditions.
5. Other Promotions
From time to time we may include promotions or other offers on this website. Each such offer shall be subject to its own express terms and may not be available in all jurisdictions.
Harlette Luxury Lingerie is the trading name of Harlette Limited, registered office: 140 Blundell Road, Luton, LU3 1SP Registered in England, No. 6402150
To the fullest extent permitted by the law and except in respect of death or personal injury caused by negligence on the part of Harlette Luxury Lingerie a, its directors or employees, Harlette Luxury Lingerie shall not be liable to you by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by negligence on the part of Harlette Luxury Lingerie, its directors, employees, agents or otherwise) which arise out of or in connection with the use of this website. The supply of the products or their use or resale by you, and the entire liability of Harlette Luxury Lingerie under or in connection with the contract shall not exceed the price of the products, except as expressly provided in these conditions. This does not affect your statutory rights.
We will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform any of our obligations in relation to the product ordered by you, if the delay or failure was due to any cause beyond our reasonable control. This does not affect your statutory rights.
Copyright and Trademark
The contents of these pages (including pictures, designs, logos, photographs, written text and other material) are the copyright trademark or registered trademark of Harlette Luxury Lingerie or its content and technology providers or their respective owners. All rights reserved. The copying, modification, distribution, reproduction or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may: copy or print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Harlette Luxury Lingerie.
Copy, print or download the material on this site for the purpose of sending to individual parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.
Should you have any cause for complaint, please contact Harlette Luxury Lingerie on +44 20 7256 4078. Should the matter not be resolved to your satisfaction you can write to Customer Services, Harlette Luxury Lingerie, Level 17, Dashwood House, 69 Old Broad Street, London EC2M 1NA, United Kingdom to lodge a formal complaint.